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Telecom, services and field operations

Sales and technical field force connected to the office

Visits, service orders, installations and maintenance with scheduling, geolocated check-in, checklists and evidence. Real-time supervision from a single control point.

Common challenges

What we see in operations

Blind spots in the field

The status and location of field operations are unknown during the workday.

Late reporting

Information on paper or messaging apps that arrives hours later.

Untracked visits

Opportunities and services that go undocumented.

Unmeasured productivity

No reliable data by person, region or channel.

Processes

Processes we configure with FLOW

Every process is adapted to your rules, departments, documents and systems.

Visit managementScheduling, check-in and logging
Service ordersAssignment, execution and closure
InstallationsTechnical checklist and evidence
MaintenanceScheduled and corrective maintenance
Sales channelsPoints of sale, distributors and direct sales
Field collectionsVisits, agreements and evidence
SurveysSatisfaction and data collection
Service deskTickets, priorities and SLAs
Capabilities

The mobile app as part of the process

Work done in the field feeds the same workflow as the office, with evidence and measurable timelines.

  • Scheduling and routes by person and region.
  • Geolocated check-in on every visit.
  • Forms and checklists with photos and signature.
  • Offline operation with synchronization.
  • Dashboards by region, team and channel.
FieldWy FLOW on desktop, tablet and phone
FLOW on web and mobile
Industry case

Multi-country telecommunications operator

A telecommunications operator digitized its sales field force: visits with check-in, structured data capture, photo evidence and supervision dashboards by region.

  • Multiple sales channels on a single platform.
  • Supervision of distributed teams from a single point.
  • Commercial decisions based on operational data.

Would you like to see a similar case?

In the demo we show you how a process similar to yours was configured, using sample data.

Request a demo

See FLOW with a process from your operation

Schedule a demo. We review your current process and show you how it would look in FLOW: stages, owners, documents, timelines and dashboards.

  • Session with a specialist in your industry.
  • Your process as the example, not a generic demo.
  • Scope proposal in phases, defined with your team.

You can also write to us at contacto@fieldwy.com.

Request a demo