A delivery incident is almost never a transportation problem. It's an information problem.
The search starts when the report comes in
When a shipment arrives short or damaged, the search begins: the evidence is on the driver's phone, the delivery note in an email, the customer's clarification in another thread and the credit-note approval in a call nobody documented.
Meanwhile, the customer waits for an answer, Finance doesn't know whether to issue a credit note, and Operations can't tell whether the problem keeps recurring on the same route, with the same supplier or with the same type of product.
Every incident, a case file with an owner
With FieldWy FLOW, every incident becomes a case file with an owner and timing:
- Forms that capture complete evidence from the first report, even from the mobile app at the delivery point.
- Review and approval flow across Operations, Customer Service and Finance.
- Document Manager linking photos, delivery notes and agreements to their case.
- SLAs and dashboards to see which incidents are still open and who has them.
The mobile app records photos and geotagged evidence on the spot, even offline, and syncs when there's a signal. So the evidence reaches the case file from the first minute, not days later.
From reacting to learning
When incidents live in a process, they can also be analyzed. Dashboards show which stage cases get stuck in and which incident types repeat, so you can tackle the cause and not just the symptom.
Less chasing information. More customers with a clear answer.
How does your operation handle delivery incidents today?
Want to see how this would apply to your operation? Request a demo or write to us at contacto@fieldwy.com.